Worldwide TechServices is looking for a regular full time Engineer to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Engineer will perform a variety of hardware-focused, break fix services and solutions on various client products including desktops, laptops, televisions, basic printers, MF printers and Desk Side Support services. Candidates must possess the ability to perform basic, moderately complex and complex troubleshooting and repair activities. Position may require the exercise of basic, moderately complex and complex analytical skills and to make decisions based on established department and company guidelines. Responsibilities oProviding customer break fix support for designated equipment oCommunicating clearly in written and verbal form oPossess excellent customer service skills oWorks within established customer service satisfaction criteria Accepting and delivery of all service calls assigned oAccept and deliver all service calls assigned within the established service level agreements oCompleting all administrative tasks associated with each call oResponsible for control and return of assets and inventory oOther duties may be assigned to meet business needs oMay provide functional guidance to colleagues Requirements Qualifications oTypically requires technical school certification or equivalent and 0-2 years of relevant experience oAbility to drive yourself to client locations oAbility to drive long distances oAbility to lift and or move various computer equipment up to 50 lbs. oMaintain all OEM Certifications as directed by Management oValid driver's license oReliable transportation with valid registration and adequate insurance oAdditional requirements may exist if offer of employment is extended oAbility to pass pre-employment agility test at hire and every 3 years thereafter oMust own a basic repair tool kit oExcellent knowledge of Microsoft Office products and operating systems oMust have daily access to an internet capable computer and printer. Requisition Number 18-0767
Salary Range: NA
Minimum Qualification
Less than 5 years

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