Patient Care Coordinator- Physical Therapy Office
Who We Are Looking For:
Are you comfortable with talking to strangers both in person and on the phone? Are you a self-starter? Is being organizedA' a top priority in your life and are you able to multi-task and prioritize projects, while simultaneously meeting deadlines and prioritizing your day? Can you communicate effectively with people from all different backgrounds - both written and verbal? Are you able to speak up when you see something that is not working, and can you anticipate the needs of other people because you show up for work knowing that the smallest details always make the difference?Do you have a positive outlook on life? Are you flexible, open to change, and committed to learning? If so, you could be just the person we are looking for to fill the position that we have available in the reception and at the front desk at our busy physical therapy clinic.
About Us - Breakaway Physical Therapy, LLC:
If that's you, then we want to hear from you! We are a physical therapy clinic in Crofton, Maryland that is experiencing rapid growth and are looking for a Rockstar individual to help take care of patients at the front.
We have an incredible reputation and a passion for the people that walk through our doors.
We believe in on-going education and provide an immense amount of training, teaching and coaching.
Much of our growth is due to the culture created by our staff, where employees love to come to work and patients look forward to coming back time and time again.
We have very talented employees waiting to welcome you to the team.
is the website of our clinic for your inspection.
We have now added several new therapists and we're looking to add value to our service by bringing in another person to occupy the most important role at our front desk.
As a result, we are now offering you an opportunity to help us to continue that growth and provide an exceptional customer experience for our patients that goes way beyond what is offered by most health care facilities.
The right person is likely to have been working in a customer-facing environment and has a long track record of dealing with customers, answering questions on the phone and in person, and turning inquiries into happy customers.
The Role:
You will be responsible for managing a busy front desk and waiting room experience, meeting and greeting our patients, answering the phone, verifying benefits, converting inquiries into paying patients and ensuring that all of our patients are looked after and made to feel welcomed whenever they enter your world.
Ultimately, your job is to help us grow the revenue of the clinic by booking in new patients via the phone or those who walk into our clinic directly and excelling at retaining those patients as lifelong customers of the business.
You'll do that by creating the type of customer service experience that patients will be happy to pay for - and just as happy to tell others about.
The Tasks:
Communicate the value of our services (in person and on the phone) and be able to explain how what we do, is worth the price we are askingSuccessfully handle price objectionsHold a lengthy (at least 15-20 minute) conversation with new patients on the phone ensuring that patients are committed and bought into our serviceProvide an exceptional waiting room environment for our patients that they'll look forward to coming back toEnsure that people who call requesting appointments are placed on the schedule and understand the true time and cost commitment involved in physical therapyEnsure people show up excited for their first appointment after schedulingCommunicate with patients before, during and after appointments to ensure satisfaction is being achievedEnsure that all invoices are raised on time, every time and are sent to the appropriate person (in house or externally)Ensure that patient benefits are verified with insurancesCall insurances regarding claims that need to be resolvedOrganize and plan all schedules - maximizing efficiency and revenue for the clinicFoster deep relationships with patients ensuring NP score hits agreed levelsDevelop and regularly update the procedures library so that every aspect of the role is documented and can be achieved by anyone else in the businessSkills/Competencies Needed:
Be able to hold meaningful conversations with prospective patients on the phone for longer than 20 minutes (empathy)Be able to answer all questions asked on the phone in a such a way that increases the likelihood that the person asking will want to become a customer (insightful and knowledgeable)Recall names and faces of patients and in doing so making all our patients feel welcomed and rememberedProvide a warm and welcoming greeting to patients when they arrive in the clinic (experience)Organization and planning:
plan and organize schedules in an efficient, productive manner.
Focuses on key priorities.
Follow through on commitments:
lives up to verbal and written agreements regardless of personal costDemonstrate an ability to quickly and proficiently understand and absorb new informationAttention to detail:
does not let important details slip through the cracksPersistence:
demonstrate tenacity and willingness to go the distance to get something doneProactive:
acts without being told what to do.
Brings new ideas to the companyWhat we will do for you:
Provide you with ongoing training and support in the field of customer service and front desk administrationGive you an amazing environment to work in that includes working with a team of wonderful and very supportive staff as well as very friendly customersOpportunity to develop and grow in a team that is value driven and strongly encourages personality-based serviceRetirement, Health, Dental, Vision InsuranceCompetitive salary with chance to earn even more as we grow as a result of your impactHours:
Full time Location:
CroftonPowered by JazzHR0aoszHw5tW.
Estimated Salary: $20 to $28 per hour based on qualifications.
Are you comfortable with talking to strangers both in person and on the phone? Are you a self-starter? Is being organizedA' a top priority in your life and are you able to multi-task and prioritize projects, while simultaneously meeting deadlines and prioritizing your day? Can you communicate effectively with people from all different backgrounds - both written and verbal? Are you able to speak up when you see something that is not working, and can you anticipate the needs of other people because you show up for work knowing that the smallest details always make the difference?Do you have a positive outlook on life? Are you flexible, open to change, and committed to learning? If so, you could be just the person we are looking for to fill the position that we have available in the reception and at the front desk at our busy physical therapy clinic.
About Us - Breakaway Physical Therapy, LLC:
If that's you, then we want to hear from you! We are a physical therapy clinic in Crofton, Maryland that is experiencing rapid growth and are looking for a Rockstar individual to help take care of patients at the front.
We have an incredible reputation and a passion for the people that walk through our doors.
We believe in on-going education and provide an immense amount of training, teaching and coaching.
Much of our growth is due to the culture created by our staff, where employees love to come to work and patients look forward to coming back time and time again.
We have very talented employees waiting to welcome you to the team.
is the website of our clinic for your inspection.
We have now added several new therapists and we're looking to add value to our service by bringing in another person to occupy the most important role at our front desk.
As a result, we are now offering you an opportunity to help us to continue that growth and provide an exceptional customer experience for our patients that goes way beyond what is offered by most health care facilities.
The right person is likely to have been working in a customer-facing environment and has a long track record of dealing with customers, answering questions on the phone and in person, and turning inquiries into happy customers.
The Role:
You will be responsible for managing a busy front desk and waiting room experience, meeting and greeting our patients, answering the phone, verifying benefits, converting inquiries into paying patients and ensuring that all of our patients are looked after and made to feel welcomed whenever they enter your world.
Ultimately, your job is to help us grow the revenue of the clinic by booking in new patients via the phone or those who walk into our clinic directly and excelling at retaining those patients as lifelong customers of the business.
You'll do that by creating the type of customer service experience that patients will be happy to pay for - and just as happy to tell others about.
The Tasks:
Communicate the value of our services (in person and on the phone) and be able to explain how what we do, is worth the price we are askingSuccessfully handle price objectionsHold a lengthy (at least 15-20 minute) conversation with new patients on the phone ensuring that patients are committed and bought into our serviceProvide an exceptional waiting room environment for our patients that they'll look forward to coming back toEnsure that people who call requesting appointments are placed on the schedule and understand the true time and cost commitment involved in physical therapyEnsure people show up excited for their first appointment after schedulingCommunicate with patients before, during and after appointments to ensure satisfaction is being achievedEnsure that all invoices are raised on time, every time and are sent to the appropriate person (in house or externally)Ensure that patient benefits are verified with insurancesCall insurances regarding claims that need to be resolvedOrganize and plan all schedules - maximizing efficiency and revenue for the clinicFoster deep relationships with patients ensuring NP score hits agreed levelsDevelop and regularly update the procedures library so that every aspect of the role is documented and can be achieved by anyone else in the businessSkills/Competencies Needed:
Be able to hold meaningful conversations with prospective patients on the phone for longer than 20 minutes (empathy)Be able to answer all questions asked on the phone in a such a way that increases the likelihood that the person asking will want to become a customer (insightful and knowledgeable)Recall names and faces of patients and in doing so making all our patients feel welcomed and rememberedProvide a warm and welcoming greeting to patients when they arrive in the clinic (experience)Organization and planning:
plan and organize schedules in an efficient, productive manner.
Focuses on key priorities.
Follow through on commitments:
lives up to verbal and written agreements regardless of personal costDemonstrate an ability to quickly and proficiently understand and absorb new informationAttention to detail:
does not let important details slip through the cracksPersistence:
demonstrate tenacity and willingness to go the distance to get something doneProactive:
acts without being told what to do.
Brings new ideas to the companyWhat we will do for you:
Provide you with ongoing training and support in the field of customer service and front desk administrationGive you an amazing environment to work in that includes working with a team of wonderful and very supportive staff as well as very friendly customersOpportunity to develop and grow in a team that is value driven and strongly encourages personality-based serviceRetirement, Health, Dental, Vision InsuranceCompetitive salary with chance to earn even more as we grow as a result of your impactHours:
Full time Location:
CroftonPowered by JazzHR0aoszHw5tW.
Estimated Salary: $20 to $28 per hour based on qualifications.
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